If something is wrong
If your order arrives damaged, is defective, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will replace it or refund you.
How it works
- Send us a message with your order number and a photo of the problem.
- We will reply with the next step, usually within two business days.
- We will send a replacement or refund your original payment method.
Please note
These are enrichment toys, not chew toys. Damage caused by chewing is not covered, so please supervise play and take a toy away if your dog starts chewing it.